Frequently Asked Questions
* How long have you been training?
We have been delivering tourism courses since 1978.
We are one of Australia’s longest running and most successful Travel & Tourism courses.
*Are you recognised in the Travel & Tourism industry?
Yes. We are recognised in the Travel & Tourism Industry. Everything we teach you is used in the Travel & Tourism Industry.
* I need subject SITTTSL013A to help obtain my Travel Agents Licence. Do you provide this?.
Yes. we can assist you with this requirement. You will receive a certificate to meet Licensing requirements, however you must check the Travel Agents Licensing Act in your State or Territory.
*Can you guarantee everyone a job?
The honest answer is no (who can?). However we have a free Job Placement program that
has helped over 2500 students find employment in all areas of the Travel & Tourism Industry.
We usually receive 1 to 2 job offers a week.
* Do you have job placements assistance?
Yes, we do get weekly phone calls from employers asking for our students to apply for positions.
* What is your success rate with student employment after they finish the course?
We are currently sitting at 98% employment. Our students are highly sought after!
*What areas within the Travel and Tourism Industry have past students gained employment?
Since 1978 we have seen students gain employment in all areas of the Travel and Tourism Industry.
Here are examples...
Travel Agencies,
International and Domestic Airports,
International and Domestic Airlines,
Tour Operators,
Wholesalers,
Hotels,
International Rail.
*How long does the course take?
We believe you can complete the course within 3 - 4 months.
We understand that is not always possible so we give you a year to complete the course.
*What certificates do I receive upon successful completion of the course?
For additional information on the units you study, please refer to the website tab “Subjects”
You will receive 5 separate certificates as follows:
1.
Mundus Galileo Certificate (Airline Reservations System) – Issued by Mundus themselves!
Mundus worldwide has developed a training system recognised by Travelport Galileo themselves.
We find this training system is especially suitable for newcomers to the Travel Industry as it is very computer friendly. A tremendous advantage to initially training using this system is it allows students to use a simulated “live” application (called Virtual Travel Agency) and actually create passenger booking files, just as you would in the workplace. This Mundus Galileo Certificate is a travel industry certificate recognised by travel employers around the world.
Aligns with unit of competency:
Develop & update tourism industry knowledge.
Receive and process reservations.
Book & co-ordinate tourism products.
Operate a computerized airline reservations system.
Use business technology.
Communicate electronically.
Conduct online transactions.
2.
Galileo E-training Certificate (Airline Reservation, fares and ticketing) – issued by Travelport Galileo
This is Galileo's own training programme. This certificate registers you with Galileo as a recognised operator of their system. Employers welcome this as it avoids additional registration and possible further training which is required for any employee who does not hold the official Travelport Galileo Certificate.
This certificate is recognised by employers around the world.
Aligns with:
Operate a computerised airline reservations system
Receive and process reservations.
Book and co-ordinate tourism products.
Produce travel related documents (ticketing).
Domestic airfares
Normal International airfares
Special promotional airfares
Use business technology.
Communicate electronically.
Conduct online transactions.
3
Fares & Ticketing Certificate.
It is a requirement of the Travel Industry Licensing Board, that anyone who wishes to own or manage a travel agency must produce this certificate specifying unit of competency SITTTSL013A (Normal international airfares).
This separate certificate meets the educational requirements of Travel Agency Licensing.
4.
Travel Insurance Company Certificate.
Issued by a Travel Insurance Company. This gives the registered holder the mandatory authority to sell and issue travel insurance when employed by a travel company.
Aligns with:
Sell tourism products and services
Produce travel related documentation.
5.
Travel & Tourism Certificate III
This certificate aligns with all the required Units of Competency as follows:
Develop and update tourism knowledge.
Operate an on-line information system.
Access & interpret product information.
Source & provide international destinational information and advice.
Source & provide Australian destinational information and advice.
Sell tourism products and services.
Prepare quotations.
Receive & process reservations.
Book and co-ordinate supplier services.
Process travel related documentation
Operate a computerised airline reservations system.
Construct domestic airfares
Construct normal international airfares
Construct promotional international airfares
Perform office procedures.
Work with colleagues and customers.
Work in a socially diverse environment
Communicate on the telephone
Follow health, safety and security procedures.
Use business technology.
Communicate electronically.
Conduct on-line transactions.
TOTAL 22 UNITS (15 CORE UNITS PLUS 7 ELECTIVE UNITS WHICH MEET JOB REQUIREMENTS FOR INTERNATIONAL TRAVEL SALES).
*What do I need to get a job in the Travel Industry?
The subjects that we teach are what is needed to get work in the Travel Industry. This has been proven by us successfully training for over 3 decades and the sheer volume of our students who have obtained employment!
* Should I do a Diploma course?
No. We have been teaching for since 1978 and know our students get the jobs because we give the student the exact training required to get jobs in the industry.
*Why do an online /home study course?
There are many benefits from doing a training course online.
- More one on one time with your trainer.
- You are in control. Study when it suits you.
- No need to travel to attend “classes”. Saving transport expenses, car parking costs etc.
- All assessments are conducted at home which is far less stressful that attending a designated location to “sit and exam”.
- No peer pressure to perform. Train at your own pace and complete assignments when you feel you are ready.
- No need to resign from your current employment, you can work and study at the same time.
- Have children? You can still care for them at home and study at the same time.
- Going on holiday? Go for it! You can study while on holiday or come back and carry on.
* Is your course Government Funded?
We are a private college in the Travel Industry. Government Funding does not apply.
With our course, you do not have to go through the laborious process of applying for government
funding.
*Do I need prior experience to do the course?
No, the course is aimed at people with no prior knowledge of the travel/tourism industry.
We cover all the key areas you need to gain employment.
* What payment methods do you have?
You can either make your payment via Paypal, Cheque or direct credit into our bank account.
* Can I contact you if I need help?
Yes you can contact us by phone or email.
We are available on the phone or email from 9am - 6pm (EST), Monday - Friday
and via email from 9am - 11pm (EST), 7 days a week.
* What do I need to start the course?
A computer with internet connection. Windows XP, Vista or Windows 7 or an Apple computer running Parallels , VMWare Fusion or VirtualBox and a Microsoft operating system. The computer will need a Word like program (Open Office etc).
*Do I need to pay any extra for books etc?
No, you only need pens, pads, calculator and computer.
*Are travel agencies a thing of the past?
Travel agencies and consultants are NOT a thing of the past. Many travellers simply do not have the time, confidence and expertise that a travel consultant possesses when making a booking. Sure booking a domestic flight Melbourne/ Sydney/ Melbourne is a piece of cake online, but when it comes to overseas destinations the majority of bookings are done through travel agencies. Think of all the things needed to book a holiday (Air/Hotel/Insurance/Tours etc). This leaves the traveller time to relax and enjoy their holiday.
1300 27 66 40